The Pasadena Public Library will be unveiling a completely new library catalog and customer accounts system in July 2013. These changes will result in improved service delivery and more efficient processes.
Our new catalog is scheduled to roll out on July 25. Library account numbers will remain the same but you will be required to have a Personal Identification Number (PIN) to access your account online. Your default PIN is the last four digits of your primary phone number. If you are not able to login, please contact Pasadena Main Library (713-477-0276) or Fairmont Branch Library (281-998-1095) and our staff will reset your PIN.
From July 21st through July 25th, we will not have live access to our database and won’t be able to search for your account, so you must have your library card with you in order to check out materials.
FREQUENTLY ASKED QUESTIONS
Why are you changing the library catalog and customer accounts interface?
Web technologies have changed quite a bit since we implemented the current catalog and customer accounts system. To provide an optimum online experience for our customers, we chose a new platform that provides improved usability, a more stable infrastructure, and the platform to add features and additional options in the future. Our new interface will have easier navigation and easy-to-understand instructions.
How will the new online catalog system be different?
It will look different. It will also perform more accurate searches and provide suggestions when a keyword is misspelled. You can still limit by material type, such as e-books or DVDs. In addition, you will be able to exclude by material type; for example, if you wanted only books and audiobooks, you can exclude e-books and music CDs from your search results. You can also choose to have the item information sent as a text message.
How will the new online customer accounts system be different?
To access you customer account, you will need your library card number and PIN. We have added PINs to increase your privacy. Should you lose your card, no one will be able to access your personal information without also knowing your PIN.
Once in your account, you will notice that the information you are accustomed to seeing will still be there: items checked out, fines owed, holds placed, etc.
Will my library account number change?
No. Your current library account number will remain the same.
Will I lose my Reading History?
No. If you previously opted in to the Reading History, that information will transfer to the new customer accounts system. However, some other information will not carry-over. We recommend that you print out or email to yourself anything you have saved in “My Lists” as well as any “Preferred Searches.” You can then re-create them in Enterprise, our new catalog. Also, our new catalog does not feature Customer Reviews, Ratings, or Tags. You may wish to save your reviews and add them to a social reading network, such as Goodreads or LibraryThing. The current catalog will be available through July 20.
Where do I obtain my Personal Identification Number (PIN)?
Current customers will be assigned a four-digit PIN based on the last four numbers of the phone number associated with their account. Before July 21, you can access and update this information online to verify that the phone number is correct. If you are not able to login or if you encounter problems accessing your account online, please contact Pasadena Main Library (713-477-0276) or Fairmont Branch Library (281-998-1095).
Will I be able to change my PIN?
Yes, after July 25. If you need to change your PIN, you can log in to your account online, or you can visit one of our locations and request a staff member to make the change for you. If you choose to change your PIN, your new PIN must be a minimum of 4 characters in length. It can include letters, numbers, or a combination of both.
What happens to my holds?
You can continue to place holds through July 19, and the library will notify you of any holds ready to pick up. From July 20 – July 24, you may pick up any holds for which you have already received notice; however, you will be unable to place new holds. During this same period, the library will not be able to fill existing holds. On July 25, all of your existing holds will be in our new system, your place in the queue will be retained, and we will once again be pulling items to fill those holds and start notifying you that they are ready to pick up.
Have a comment or a suggestion?
Please keep in mind that some things have moved around. If you don’t see what you are looking for, please go to our “Contact Us” webpage at http://ppltx.net/contact/.